Role
UX Consultant
Discipline
Conversation strategy & design
Working with Publicis.Sapient, I redesigned the voice interactions for Recipedia, Unilever's Alexa recipe skill, to improve recipe discovery, enhance search relevance and give customers a way forward when their initial search failed.



The challenge
As Amazon's default recipe skill, Recipedia attracted high volumes of traffic. Unilever wanted to maintain its position while addressing customer complaints about failed searches, irrelevant results and conversational dead ends.
My role
I led improvements to the conversational UX, collaborating closely with another designer, an analyst and a third-party development team to improve the Recipedia experience.
The evidence, experiments and design work behind three propositions for mortgages, budgeting and debt management.
Concept prioritisation framework
The outcome
Get in touch
Drop me an email
Helen West
Strategic product design leader
