Role
Experience Consultant
Discipline
Product strategy & design
Working as an experience consultant with Runpath for Experian, I explored how open banking could create new value for customers and encourage data sharing. This resulted in three validated propositions that secured funding for full product development.



Project overview
The challenge
Ahead of PSD2, Experian wanted to understand how open banking could create new value for customers and encourage data sharing. They needed validated propositions to present to the Executive Committee for approval of funding for further development.
My role
Working with a strategist, senior Experian stakeholders and research partner C Space, I led discovery and concept development. This included research review, stakeholder interviews, competitor analysis, concept development and facilitation of a three-day prioritisation workshop.
Possibilities to propositions
50
Ideas generated
Reserach, stakeholder interviews and collaborative ideation opened up new opportunity areas
12
Concepts validated
A prioritisation framework helped focus the team on the strongest opporutinites.
3
Propositions approved
A 300-person online community informed the final selection, which was approved by the Executive Board.
The thinking behind the ideas
The evidence, experiments and design work behind three propositions for mortgages, budgeting and debt management.
Concept prioritisation framework
The propositions
The evidence, experiments and design work behind three propositions for mortgages, budgeting and debt management.
Validation
Created a concept landing page with a sign-up option and used targeted advertising to drive traffic. Measured ad clicks and sign-ups to gauge interest.
Validation
Tested demand through a concept landing page and targeted advertising, tracking clicks and sign-ups as indicators of interest.
Validation
Designed an interactive prototype and conducted moderated research sessions to explore whether participants understood the proposition and found it valuable.
Get in touch
Drop me an email
Helen West
Strategic product design leader



